Two years after Reserve Bank of India (RBI) directed the banks to offer doorstep services to senior citizens, India’s largest commercial lender State Bank of India (SBI) announces its doorstep service for such senior citizens, differently abled, visually impaired and infirm customers.
The new doorstep services will be available within the 5 Km radius of selected bank branch and bank will charge extra ₹100 for services including financial transaction and ₹60 for services not involving any kind of financial transaction.
The list of doorstep services will include – Cash pickup & delivery, Cheque pickup, Cheque book requisition slip pickup, Delivery of drafts & Term deposit advice, Life certificate pick-up and Pickup of Form 15H for Income Tax purposes
The service is available for senior citizens above 70 years of age and in order to avail the services the citizens and infirm customers have to render a medical certificate confirming their condition.
disability), banks are advised to make a concerted effort to provide basic banking facilities.”
This is untrue. I have been to SBI branches and have seen senior citizens not only been made to stand in a queue but completely not heeded despite repeated requests.