In the third edition of the ‘World’s Best Banks’ list, DBS bank has topped the list with respect of Indian banks. Out of 30 domestic and international banks operating in India, DBS Bank has won consecutively for the second time. Along with partnership with the market research firm Statista, Forbes compiled the list. In the List SBI stood at the 7th position despite being the country’s top public sector lender whereas Private lenders ICICI Bank and HDFC Bank are placed at number 3 and 4 respectively while Kotak Mahindra Bank stood at the fifth position whereas Axis Bank was at number 6.
Over 43,000 banking customers across the globe were surveyed in order to rank the banks in the list. The criteria was based on their current and former banking relationships. Key attributes like trust, fees, digital services and financial advice played a major role in determining a bank’s satisfaction level in the eyes of the customers.
Belo are Top 10 banks in India as per the Forbes list
1) DBS Bank
2) CSB Bank
3) ICICI Bank
4) HDFC Bank
5) Kotak Mahindra Bank
6) Axis Bank
7) State Bank Of India
8) Federal Bank
9) Saraswat Bank
10) Standard Chartered
Forbes in an Official Announcement stated , “This year’s list includes a record number of award winners, reflecting consumers’ increasing confidence in their banks”.
Surojit Shome, Managing Director and CEO of DBS Bank India said, “We are humbled and proud to be featured on the ‘World’s Best Banks’ list for the second consecutive year. Over the years, we have built a strong customer-centric franchise, and this recognition shines the light on the resilience and a strong sense of purpose demonstrated by our employees to support customers amid the global crisis. We will continue to deepen customer relationships and build journeys that proactively address their needs.”