Google reportedly sent a customer 10 Pixel 3 smartphones worth over $9000 (roughly ₹6,17,900) after the customer requested a refund for a defected Pixel 3 smartphone. The customer, who goes by the username Cheetohz on Reddit, allegedly received a refund of only $80 (roughly ₹5,500) when he returned the smartphone for a refund. The customer claims to have received not one but ten Pixel 3 phones for the replacement order of a single Not Pink Pixel 3. Now, the Reddit user is looking to return the ten Google Pixel 3 smartphones as soon as he receives the full refund for his defected smartphone.
“Every large company has its fair share of customer service issues, but Google seems to always find the most perplexing ways to screw up. Case in point, one Reddit user has posted a story in hopes of getting Google’s attention.
“After returning a defective Pixel 3 Google didn’t issue a refund. Instead, it sent 10 Pixels when the user bought a replacement,” the Android Police reported late on Thursday.
While Google can not force the customer to return the smartphones, Cheetohz says that he is willing to do the right thing and return the devices to the company but not before Google has processed his refund properly.
“That leaves $900 owed (apparently this was a 128GB model). However, Cheetohz (the user) went ahead and ordered a new pink Pixel in a separate transaction. Google’s shipper somehow thought the order was for 10 pink phones, and that’s what they sent,” the report added.
Google’s official Reddit support has reached to the customer through the comment section on his post about the issue, so there seems to be some sort of hope for the righteousness divulged by Cheetohz.
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