Sony in its latest announcement updated its refund policy. PlayStation Store will now be offering refunds on pre-ordered games. But the catch is that you are eligible for a refund only if you haven’t downloaded or streamed the game yet.
The official PlayStation Support page reads, “After purchasing this type of (the above mentioned) content through PlayStation Store, you have 14 days from purchase to request a refund to your wallet on PlayStation Network. If you started to download or stream the purchased content you are not eligible for a refund unless the content is faulty.” This means that you can only claim a refund if you haven’t downloaded the game. So if you purchased the game digitally, didn’t like it and wanted to return it, you can’t do so. If you download the game, you forfeit the opportunity to get a refund unless the content is “faulty” though Sony never elaborates on what the definition of faulty content is.
For pre-orders that were made in that 14-day window before launch, you have 14 days from the time of purchase to request your refund, even if that two-week period stretches past release day.
More details about refunds, and how they apply to purchases like subscriptions, PlayStation Network ID changes, and bundled content, are detailed at PlayStation’s support website.