Samsung has released an official statement catering to the display issues with the upcoming Galaxy Fold. There are two parts to this story and one of the sides explains the situation.
Firstly, Samsung notes that it is planning to “thoroughly inspect [the review] units in person,” referring to the devices which suffered a screen break without a direct or obvious cause. The review unit received by The Verge developed a bulge that appeared to be the result of something in between the hinge and the screen, which ultimately broke the screen.
Separately, Samsung addressed the issue of the screen breaking as a cause of users removing a protective plastic layer that was adhered to the screen itself. Although it looks like a screen protector it comes naturally to try to remove the film, it should not be.
Here’s Samsung’s statement, in full:
A limited number of early Galaxy Fold samples were provided to media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter.
Separately, a few reviewers reported having removed the top layer of the display causing damage to the screen. The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches. Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers.
Samsung has provided a clear answer to the questions surrounding the screen, however, the lack of answer regarding the reason behind the breaking of the screen without any cause is troubling.
As soon as the review units of the Samsung Galaxy Fold made their way into the real world, the reports about the screen issues started to flow in. Since then, multiple outlets and reviewers have reported issues with the device. Before release, Samsung was found promising the durability of the foldable display, saying the display would “outlast 200,000 folds and unfolds.” Now that the smartphone is available for real-world use, the claims by Samsung does not seem to hold up.
To its credit, Samsung is already warning users to not to peel off that layer, yet it seems a more robust warning is needed.
Given the Galaxy Fold costs $1980 (roughly ₹1,37,500), the issues popping up before the official release of the smartphone are concerning.
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