Technology solutions provider Omnico Group has stated that it has witnessed 30% rise in contactless technology sales in various sectors during pandemic.
The demand for contactless solutions increased due to COVID-19 and the solutions such as self-service kiosks, order ahead technology, customer-facing technology etc. are being preferred.
As per Gambling Insider, Omnico’s Chief Product Officer, Jason Ashwell, said: “During the height of the pandemic, there was a rush to install contact-free technology, such as mobile order-ahead capability on apps and smart ticketing.
“Now, following the easing of social distancing rules, we have several projects running where casinos need the solutions to become embedded into all their systems and customer touchpoints, to ensure longevity.”
Ashwell added: “While it may have been on casinos’ roadmaps to install more contact-free solutions, with the benefits including reduced queues, personalisation of offers, and a seamless guest experience, Covid has accelerated this innovation.
“This increased investment in technology is not a knee-jerk reaction to the pandemic, it’s a must-have for casinos. We have upgrade projects in progress that will continue to accelerate this trend, with the end goal being to create a seamless experience for guests as we enter a new era of visitor engagement”, reported Gambling Insider.