Uniphore, a Chennai-based conversational AI startup, has raised $51 million in series C funding round led by March Capital Partners. While, Chiratae Ventures, Sistema Asia, CXO Fund, ITP, Iron Pillar, Patni Family also participated in the round.
The company will use the infuse funds to accelerate its go-to-market in North America, invest in research and development for the next wave of innovation on its platform and grow its talented employee base globally.
Importantly, with this round, the company was estimated to be valued at around $130 Mn.
Sumant Mandal, managing director of March Capital Partners, said, “Uniphore’s unique technology enables a proactive approach by recognizing the true intent of customer calls and predicting what is coming next. Uniphore is not only anticipating what the future of customer service will be – they are leading the charge, and we look forward to working closely with them as they continue to innovate.”
The company enables businesses globally to deliver customer service by providing an integrated suite of software products for Conversational Analytics, Conversational Assistant and Conversational Security.
John Chambers, CEO and founder of JC2 Ventures, said, “Uniphore’s continued success is a testament to the company’s ability to foresee the next market transition and evolve the business model based on that insight promptly.”