Fri. Mar 29th, 2024

Jugnoo, which claims to be India’s 3rd largest on-demand company, has today launched its latest SaaS based product – Fugu. It is a new addition to Jugnoo’s B2B portfolio.

Fugu is a proactive chat software that helps in handling customer requests and thus supports businesses of all types and sizes. It helps in real time query handling, channelising queries to the concerned department, analyzing the customer behaviors and increasing retention and engagements.

The platform forms a helpdesk software that ensures immediate responses leading to more customer satisfaction. It helps brands connect with customers instantly. It connects to all platforms as it is compatible with mobile as well as the web, making Jugnoo accessible to customers anywhere and anytime.

Commenting on the launch of Fugu, Samar Singla, CEO & Founder of Jugnoo said, “The need of Fugu launch was initiated with a thought to shift to the on-demand platform for support services as well. And Fugu provides flexible and capable experience in real time to the customers.”

The company claims that Fugu, with its launch in less than 2 weeks, has acquired 10 clients globally from countries like USA, UK, Australia, and Romania. Commenting on the future plans, Samar adds, “We are expanding Fugu to more countries and moving product to AI (Artificial Intelligence based proactive chat-based support framework.”

Jugnoo says that the chat software is unique because it offers three fold services – manual, personal and automated messaging services that handle standard queries with automated replies that work on AI BOT.

By Jeet