Piyush Goyal steps forward to mediate between restaurants and food delivery startups; says closely observing #LogOut campaign

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Union Minister of Industry and Commerce Piyush Goyal, on Friday, during an event, expressed his viewpoint regarding the ongoing row between the food delivery aggregators and restaurants.

Goyal said, “I am happy to sit down, because the restaurateurs have met me also, complaining about some of the practices of the food-aggregators. I would suggest that you sort it out quickly amongst yourselves, and if you can’t, I am happy to intervene.”

The minister added that he had been observing the standoff with sheer interest and concern.

The campaign #LogOut was commenced by the restaurant partners of the footech startups.

The #movement was launched to express their (restaurateurs) boycott from the delivery players, reason being the unsustainable deep discounts and the table reservation services offered by the aggregators which, according to the restaurateurs, were damaging their business models.

The protest soon expanded to over 1200 restaurants across major cities, and the heated discussions led to restaurants agreeing to change their features to lower discounts offered.

Also Read: As #LogOut campaign by restaurants gains momentum; Zomato CEO Deepinder Goyal offers to rectify mistakes

Adding on, Goyal said that the restaurateurs have come to meet him and share their grievances and he would lock Zomato and the restaurateurs in a room until they reach a resolution.

The Indian food services industry has an estimated market size of ₹4.23 Lakh crore and this is expected to grow at a CAGR of 9 per cent to reach ₹6 Lakh crore over the next five years.


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