Uber, an international unicorn startup, has established its second centre of excellence (CoE) in Visakhapatnam, and will reportedly hire about 500 people for the facility by the end of 2020, reported ET.
“The Visakhapatnam CoE is an extension of our Hyderabad centre to ensure business continuity, it will provide specialised customer support for critical incidents that require immediate attention for both riders and our driver partners,” said Szu Lin, Uber Senior Director, Community Operations for Asia Pacific, Wen.
He added that the centre will support customers in India as well as APAC (Asia-Pacific) region.
Uber Technologies Inc. is an American multinational transportation network company (TNC) offering services that include peer-to-peer ridesharing, ride service hailing, food delivery, and a bicycle-sharing system.
The company is based out of San Francisco and has operations in 785 metropolitan areas worldwide. Its platforms can be accessed via its websites and mobile apps.
As per the sources, the company has set up at a cost of $800,000 (about INR 5.73 crore), the new centre will create about 500 new jobs.
The trained teams will respond to any urgent issue or incident that is reported to the company and will operate 24/7.
“We have already hired 70 people and this number will go up to 120 by early next year. We expect to have about 500 people by the end of next year,” he said.
Lin also added by saying that the launch of the second centre in India is a reiteration of the company’s commitment to the Indian market.
Besides BikeShare, other applications, operating under the similar roof include Rapido, OlaBike, Jugnoo, Dunzo, and many more.