The North Central Railway(NCR) and South Central Railway(SCR) have levied ₹11.17 crore from its passengers through superfast train bookings.
According to the statistics between 2013-14 to 2015-16 in NCR and SCR, these trains reach their destination late between 13.48% and 95.17% of the days on which they ran. In total, 21 superfast trains were delayed for 3,000 days out of 16,804 days because they failed to attain the ‘superfast’ speed for which they are being charged extra for long distances.
Currently, there are no as such policies by which the railways will refund money to passengers automatically for delays. They only provide the refund if a person files a ticket deposit against reservation (TDR) against a train delayed for more than three hours.
Agra divisional commercial manager Sanchit Tyagi on delay trains said, “There are scores of factors which lead to trains not achieving their superfast speed, thus causing delays. Some the prominent factors are the maintenance of tracks, signal glitches, emergency brakes and accidents which contribute in the late operations of railways.”