Artificial Intelligence is a trending technology that is being adopted in the most of the industries. However, there are just a handful of Indian based companies that are incorporating AI to ease the daily burdens like booking a cab, reserving a cinema ticket or ordering your favourite food.
Niki.ai is built on the philosophy to cater artificial intelligence to business as well as the end users. Their partnership with HDFI Bank, (one of the leading bank in India) has worked well on both ends. According to the statistics, the revenue of Niki is growing over 35% on a month-to-month basis. The company has almost 50+ partners offering various services like bill payment, mobile recharge and hotel booking with ever-increasing 400,000 customers. To encourage the users, Niki.ai offers a wide range of cash-back and bonuses from time to time.
Currently, the Niki.ai offers its service on Facebook Messenger, standalone Android app, and HDFC Bank OnChat app. As a matter of fact, the OnChat app has received an overall 2.4 million messages, which is also going well for HDFI in acquiring new customers into the fray. The company is also planning to launch iOS and slack based ChatBots in the near future.
Team behind the Niki.ai
Basically, the HDFC Bank’s OnChat on Facebook can perform these broad tasks:
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Utility Services like bill payments and mobile recharges
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Travel services like cab and bus bookings
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Entertainment services like Movie Bookings
The company has developed a new algorithm under the Natural Language Processing capabilities, this made the company achieve 89.6% accuracy in understanding user queries and coming up with the instant responses. This is a great achievement considering the diversity of the language used by the Indians. The ChatBot can understand a Hinglish (Hindi + English) text message Ex: “Rs. 50 ka recharge karna hai 987654321 par” can recharge the specific number for INR 50, after confirming the network provider.
Based on your usage statistics, the Bot will send notification for the upcoming bill payments beforehand to avoid the inconvenience. If you haven’t experienced the HDFC Bank ChatOn, a one-time registration with your phone number is all the hurdle you have to surpass to enjoy Niki.ai.
Official Video to understand more about the ChatOn platform on Facebook messenger:
According to Nitin Chugh, Country Head – Digital Banking, HDFC Bank, “We are excited by the response HDFC Bank OnChat has received. The idea behind OnChat is to allow customers to conduct transactions while they chat with friends on Messenger, thereby taking the user experience in the conversational banking space to the next level. We believe that harnessing new technology like AI and machine learning will help us transition from providing not just convenience to our customers, but a completely differentiated experience,”
Sachin Jaiswal, CEO said that “It’s been a truly amazing experience to witness Niki helping so many users for so many transactions right from Facebook Messenger via HDFC Bank OnChat. Keeping the online shopping experience natural and convenient has definitely worked, and we’re glad to have introduced a better way for customers to shop online. It’s as easy as talking to a friend. We look forward to working on more solutions for the bank. In partnership with HDFC group companies, we’ll also be working on creating an insurance bot and a stock broker (which has been a winner in Digital Innovation Summit), which will take the overall banking experience to another level, through simple conversations.”