Recently, a couple of former and current employees of Swiggy published a blog post detailing their experience at the food-tech startup. In the same post, they claimed that the Naspers-backed firm had cheated restaurant partners and arm-twisted them in a bid to earn more commissions.
They further mentioned that the company also fudged business and order numbers while presenting their case before investors ahead of their recent fund raise.
Now, the company has commented on the issue and has rubbished the claims. In a blog post written by CEO Sriharsha Majety, the company has hinted at foul play, saying that it has “good reason” to disbelieve that its former employees were behind the anonymous post and that it was “falsified with completely incorrect data and details.”
In a post on social media network Facebook, it said:
The recent blog post from an anonymous source is targeted at maligning the reputation of Swiggy as an organization. The article carries inaccurate facts regarding business and order numbers. It not only references employee departures from a year and a half back but also presents details on our partners out of context and with mischievous intent.
In a blog post on Tumblr titled “Swiggy sales – A House of Cards”, the employees, who claim to be from the sales team, highlighted various incidents and data sheets to make their case of the company’s wrongdoings.
In a statement, Swiggy spokesperson said:
“Swiggy has grown over the last few years on the back of strong support from our restaurant partners, employees, delivery executives, consumers and investors. Our restaurant partners are at the heart of our success – our joint vision of providing a complete food ordering and delivery solution from the best neighbourhood restaurants inspire us.
Our employees are the keepers of our soul – as a start-up organization, we take pride in the culture of mutual respect and common purpose that has helped us grow thus far. We are committed to winning together with all our stakeholders who we have always engaged with, in complete transparency and integrity.”